Effective Date: 25Sep 2024
At Yolos.in , we strive to provide you with high-quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, please review our refund and returns policy below.
1. Returns
You may return most items within [30] days of receiving your order for a full refund or exchange, provided they meet the following conditions:
- Items must be unused and in their original packaging.
- All tags and labels must be intact.
- Proof of purchase (receipt or order confirmation) must be included.
2. Non-Returnable Items
Certain items are non-returnable, including:
- Personalized or customized products.
- Gift cards.
- Items marked as final sale.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team at [Insert Email] to request a return authorization.
- Pack the item securely in its original packaging.
- Include a copy of your receipt or order confirmation.
- Ship the item to the address provided by our customer service team.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within [5-10] business days. Please note that shipping costs are non-refundable.
5. Exchanges
If you would like to exchange an item for a different size or color, please initiate a return as outlined above and place a new order for the desired item.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within [7] days of receiving the product. We will arrange for a replacement or refund as needed.
7. Shipping Costs
You are responsible for return shipping costs unless the item is damaged or defective. We recommend using a trackable shipping service to ensure that your return is received.
8. Contact Us
If you have any questions or need assistance with a return or refund, please contact us at: